Condicions of Purchase and use


In compliance with Law 34/2002 of Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our shop,, corresponds to "Norau 1990 SL 'society legally incorporated in Spain with CIF B-55578165 and registered in the Mercantile Registry of Tarragona T-2700 F-202 I-1 T44439 sheet residing at Riudoms Road, s/n 43391-VINYOLS I ELS ARCS

For inquiries, please contact us at the e-mail



The General Conditions of engagement and use, are intended to regulate the provision of the information provided in the online store and business transactions which may arise between users  and Whether browsing the online store as the purchase of any products offered on it, assume the user acceptance, without reservations of any kind, each and every one of these general terms and conditions and use may at any time and without notice, amend these general terms and conditions and use, as well as the special conditions, if any, are included, by posting such changes on the store in order that can be known by users, and there is a record of the date of such modifications.


3. INFORMATION PROVIDED ON THE WEBSITE. reserves the right to modify the commercial offer (products, prices, promotions and other sales and service) at any time. We make every effort to provide the information contained in the website is accurate and no typographical errors. In the case that at some point there are any error of this kind at all times to the will of, there would be corrected immediately. If there is a typographical error in any of the displayed prices and a client has made a purchase decision based on that error, we will communicate the error and the customer is entitled to cancel the purchase without any cost on your part. Similarly, it is possible that the contents of the website can show sometimes provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product the customer is entitled to cancel the order at no cost to you. is not responsible directly or indirectly from any of the information, content, statements and expressions containing the products sold on the website. This responsibility falls when the publishers or distributors of such products.



All content posted in the store and especially the designs, text, graphics, logos, icons, buttons, and software, trade names, trademarks or industrial designs and any other signs susceptible of industrial and commercial use are subject to rights intellectual property of or third party owners who have authorized their inclusion on the website. Under no circumstances shall any license granted or waiver, transfer all or part of such rights or confer any right or expectation of law, and in particular, alteration, exploitation, reproduction, distribution or public communication these contents without the express permission of owners concerned.

It is forbidden the introduction of hyperlinks to this web pages for commercial purposes allowing access to our website, without prior consent. In any case, the existence of hyperlinks on websites other than us, not in any case the existence of commercial or business relationship with the owner of the website where the hyperlink, or the acceptance by is of its contents or services.



The products presented on the website comply with Spanish laws. Our responsibility can not be invoked in the case of products not conforming to the laws of the countries that have been sent according to customer order. It is therefore to the customers outside of Spain to verify the possibility of importing or using the products that you request.

The user assumes all liability for use of our website, and are solely responsible for all direct or indirect effect on the resulting website, including, but not limited to, all economic, technical and / or legal side and the disappointment of the expectations generated by our website, forcing the user to hold harmless for any claims arising directly or indirectly from such acts.

We are not responsible for any damages that may result from interference, omissions, interruptions, computer viruses, faults and / or disconnections in the operational functioning of this electronic system or appliances and computers of users, due to causes unrelated to, which prevent or delay the provision of services or browsing through the store, or what delays or blockages in the use caused by deficiencies or overloading of the Internet or other electronic systems or the impossibility of providing the service or allow access for reasons not attributable to our company, due to the user, third parties or force majeure. not control, generally, the use that users of the website. In particular not guaranteed under any circumstances that users use the website in accordance with the law, these General Conditions, morality and generally accepted good practices and public order, nor that they do so diligently and prudent.



In general, the user agrees to comply with the general conditions and to meet the special warnings or instructions contained therein or on the website and act according to the law, morality and the demands of good faith, using reasonable diligence, and refraining from using the website in any way that may impede, damage or impair the normal functioning, the property or rights of, suppliers, other users or in general any third party. It is prohibited to access and use the portal to minors without the consent of their parents, we are not responsible for the accuracy of the data provided by the user and therefore can not verify the age of thereof.

Specifically, and without implying any restriction on the previous section when using the website the user agrees to:

a) Provide accurate information about the data requested in the user registration form or placing an order, and keep them updated.

b) Not enter, store or transmit on or from the website, any information or material that is defamatory, libelous, obscene, threatening, racist, incites violence or discrimination based on race, gender, ideology, religion or in any manner prejudicial to morality, public order, fundamental rights, civil liberties, honor, privacy or image of others and general regulations.

c) Not enter, store or transmit through the store any programs, data, viruses, code, or any other electronic or physical device that is capable of causing damage to the website, in any of the services, or any of the equipment, systems or networks, of any other user, providers or in general any third party.

d) Save diligently "username" and "password" that is provided by, taking responsibility for damages that may result from improper use thereof.

e) Do not make advertising or commercial exploitation through the website, and not use the content and information to transmit advertising, or send messages with any other commercial purpose, or to collect or store personal data of third parties.

f) Do not use false identities or impersonate others in the use of the website or the use of any of its services, including the use of passwords or access codes to third parties or otherwise.

g) Not destroy, alter, use for your use, misuse or damage data, information, programs or electronic documents, its suppliers or third parties.

h) Not enter, store or transmit through the store any content that infringes intellectual property rights, industrial or business secrets of others, or in general any content that does not hold, in accordance with the law, the right to make it available to third.

The customer agrees to allow the delivery of the order providing a delivery address where you can be delivered the order requested within the usual time of delivery of goods. Should the customer breach of this obligation shall have no liability for delays or failures in delivery of the order requested by the customer.



For the purposes of the provisions of Law 15/1999, of December 13, Protection of Personal Data and on the RD 1720/2007 of 21 December, which approves the regulation implementing the LO 15/1999, tells you the existence of a file of personal data created by and under the responsibility of with data obtained on the website. The purpose of this file is to manage your contract with us as well as carrying out promotional and advertising activities themselves or others by any means, including the sending of commercial messages via SMS, email, and mail and so on., Which may be of interest from the study and segmentation of data collected while browsing the website, the data provided by filling in any form, including those arising from the business relationship or delivery of products purchased.

In compliance with Organic Law 15/1999 of December 13, customers and users of may at any time exercise their rights of access, rectification, cancellation and opposition of their personal data by writing by sending an email to the address, which indicate the name, user and email with which you signed up, enclosing a photocopy of both the user ID. In the event that the information supplied is associated with a purchase, the Spanish legislation obliges us to maintain at least six years so it can not be deleted or corrected if the customer requests it. is committed to the use of data in the file, to respect its confidentiality and use in accordance with the purpose of the file, and to comply with its obligation to keep it and adopt all measures to prevent alteration, loss, treatment or unauthorized access, in accordance with the provisions of the Regulation on Security Measures for automated files containing personal data, approved by Royal Decree 994/1999, of July 11.



We also inform you that to enhance your browsing experience, manage the contents of your cart, offer you our personalized tips, and inform you of our offers for online customers or partners, our website uses cookies implantation devices and IP storage. A cookie is a file deposited on your computer, whose sole purpose is to simplify your navigation (this cookie can not contain viruses or be executed, because there is an active file). The cookie can only be read by and for you, and you can delete it if you wish, by accessing the options of your browser. Check the Help menu for more information.



The shipping and / or management are not included in the price and you will be shown before you complete your purchase, depending on the delivery address for each order. Shipping costs to the Canary Islands, Ceuta, Melilla, and areas outside the European Customs Union does not include the costs (tariffs), to be paid in cash on arrival by the receiver of the goods.



To order need to connect to and register as a user, completing the electronic form that appears at any time in the store and following the instructions therein. Upon registration, and to proceed with the purchase of products, you will add the product you wish to purchase to the basket, according to the details listed on screen, filling these effects the order form provided and validating the same.

Prices and offers presented on the website are valid exclusively for online orders made in, and may not represent current prices and in other stores.

The validation of the order by the knowledge you are acknowledging and accepting these general terms and conditions as part of the contract. Unless proven otherwise, the data recorded by constitute proof of all transactions between and their customers. file the electronic document formalizing the contract and it will be accessible.

Once the purchase and in the shortest possible time, always later than 24 hours from the execution of the purchase, the Customer Service of send you e-mail proof of purchase . If you disagree with the information provided in the confirmation you can request amendment thereof or the cancellation of the contract.



The selection of products offered on is valid as long as the products are visible on the website. If the goods are in stock, the time is approximately 3-5 days. If on the other hand do not have stock, we will make a request to provider, with an estimated period of approximately 15-20 days. To these must be added the deadlines that may have transport operators we work.

In some products observe the words "Coming Soon". This indicates that the product has not yet gone on sale and we are waiting for confirmation of dates by the supplier. Generally are products you can reserve on and make your purchase also, so making sure the desired product.

These terms are computed on weekdays-Monday to Friday-since not conduct expeditions holidays, Saturdays, or Sundays. Delivery times are approximate. In the event that there is any inventory shortage or unavailability of an item will contact you to communicate it immediately and give you a new delivery date or, if not possible to serve the product, proceed to annulment. In any case, to a delay in delivery to the deadlines indicated the customer may request the cancellation of the order and the corresponding refund, this does not entitle the customer to demand compensation.



The goods are shipped to the shipping address indicated by you in the order. In the case of making an order for several items with different availabilities, the deadline for the issue will consider the longest expected delivery. In exceptional cases, reserves the right to break down the request by sending the items available and leaving pending for a second shipment, the ineligible items. In this case, the second shipment is done without any additional cost.

Typically and unless we indicate otherwise, delivery of your purchase will be made through a courier service and will be delivered in 24/48 hours (Monday-Friday).


In case you stating that your order has been shipped and have no news delivery in 48h, you can contact our Customer Service on 628 893 249 or email


13. PAYMENT offers you various payment methods so you can choose the one that suits you and suits your needs best. The purchase invoice or voucher that corresponds to purchase order will be available and will be shown in in the "My Account", "Orders".

Credit Card Payment: The buyer agrees to pay at the time you place the order. At the initial price listed on the website for each of the offered products will be added tariffs for the relevant shipping costs. In any case, such fees shall be reported to the purchaser before completing the purchase.

The buyer shall pay the amount corresponding to your request for payment via credit card or debit card (Visa, Mastercard, Visa Electron and / or other similar cards). The card with which payment is made shall be the issuing financial institution to a bank or savings Spanish.

The buyer must notify any improper or fraudulent charge to the card used for purchases by email or phone, in the shortest possible time so that can make the necessary arrangements.

Payment by Transfer: You can make a bank transfer to the account that you will be prompted to place your order and after selecting this modalidad.Es very important that in the field SENDER or indicate the following information: Order number - Your name and surname

You have a period of 7 working days for the transfer after the completion of your order. No order shall be deemed effective until we confirm the corresponding income and therefore delivery times begin to run from that date.

Pay Cash on Delivery: This mode can have a supplement that will indicate at the time of your purchase on the value of the refund. Payment is made in cash at the time of delivery of the order, through the carrier, euro and accepting payments in cash only, unable to pay by other means.



If when you receive your purchase, you notice that is not what it really expect, you need to return your purchase. You must first contacting our Customer Service on Tel 628893249 or mail, who will send a return authorization.

The deadline to apply for a refund is 7 days from receipt of order at the delivery address.

Circumstances that may cause a change include:

a) If the product you ordered is not what you expected or imagined: You can return via the same courier service you gave it and after approval by us of: "Norau 1990 SL" Highway to Riudoms s / n Vinyols i els Arcs E-43391 (Tarragona). We refund the item but not the postage paid on the order.

b) Faulty product: Once receptions defective product will send another. In this case the change will always be for the same item or reference. You will only pay the first shipment, taking over of postage for the return and redelivery. If you wanted to make an exchange for another item, the cost of return and new shipment will not be made by

c) Product that by mistake, do not correspond to the order: bear the costs of collection and delivery of wrong product corresponding to the order placed.

d) If it is a gift, may be changed if the product has not been unsealed, provided it is in perfect condition. Never refunded the purchase but you can effect change on an article of the same amount or higher. The shipping, and the price difference if any, shall be borne by the person making the change.

In case of return:

a) It is necessary prior notification to our Customer Service: This step is essential, irrespective of the reason for the return. You can do so by sending an email to or calling us at 628 893 249. We will show you how you can act to return the item. Our telephone hours are 9:00 to 13:00 Monday to Friday.

b) The items to be returned must be properly packaged for return in the original packaging. The packaging must be in perfect condition and keep all accessories and instructions to be returned home.

c) not accept returns of items that have been specifically requested to ex-teachers, such as adaptations or articles on demand.



The warranty period for all products, unless otherwise stated is 1 year, although it does not include defects caused by neglect, beatings, misuse or misuse, improper installation, etc., or materials that are worn by use, (filters, wipers, batteries, etc. ..). Should be a defect caused by misuse, repair will be billable. In those incidents that justify the use of collateral are eligible for repair, replacement of the article, rebate or refund under the terms established by law; make changes or refunds if:

a) Prior communication to our Customer Service: This step is essential, irrespective of the reason for the return. You can do so by sending an email to We will show you how you can act to return the item. Our telephone hours are 9:00 to 13:00 Monday to Friday.

b) The products keep intact its original seal: No returns will be accepted in the case unsealed items Discs, CDs, Software and DVD.

c) The items to be returned must be properly packaged for return. The packaging must be in perfect condition and keep all accessories and instructions to be returned home.

d) not accept returns of items that have been specifically requested to ex-teachers, such as adaptations or articles on demand.



Reimbursement will be made through the payment method you used in the purchase, except in the case of payment on delivery. In this case a refund will be made via bank transfer. In the case of total or partial payments made by gift vouchers, these can not be refunded or cash or by transfer or by card. Refunds for purchases made by gift certificate will be made solely by means of a gift voucher of the same amount to pay with this method of payment. not refund or perform any forwarding of goods until it has verified the receipt and status of packaging and accessories item for return or change in our stores. The price return is originally contained in the order, excluding transport costs, which will only be returned if they is responsible for the cause of returning the product. Once verified the proper condition of the returned product, proceed to refund within 30 days.



The purchases made in undergo Spanish legislation.

In the event of any conflict or discrepancy in the interpretation or application of the contract terms, the Courts, in your case, know of the matter, will be those applicable legal rules on jurisdiction in which serves, in the case of final consumers, the place of performance of the obligation or the domicile of the purchaser.

In the event that the purchaser is resident outside of Spain, or in the case of a sale made by a company, both parties hereby expressly waive any other jurisdiction, the Courts of Reus (Tarragona) .